Return Policy

Spicabay has a 14 days return policy!

If a problem occurs with the product, Spicabay has a return policy within 14 days of the date the product was delivered to the customer.
A product is processed through the “Return & Exchange Policy” under the following conditions:

 

Requirements for a Full Refund

Item must be in new condition and unused.
Item must be returned with all original packaging and accessories.
Shipping cost is covered by the customer.

 

Dysfunctional products

Customers are able to exchange or return a product, if there is a problem with the product such as wrong model, color, not working or any condition that prevents the normal function of the product

Product must not be defective/damaged by the customer.

Receipt/Document confirming the payment from the bank or the email, sale slip / tax invoice must be returned with the product.

Product must be unused, the product brand or price tag must be intact and be returned with all original packaging and accessories, as well as warranty document and manual.

Product must be under the condition determined by the manufacturer and shall not fall into the condition of non-returnable product.

Product provided under the condition of promotion such as premium, exchangeable product, purchasing product, etc. must be returned together with the major product.

Expense occurred from the transportation of the returning product, gift-wrapping cost, special package, installation and other Service Fee are non-refundable.

Remark: The following products are not refundable;
Special order products / order to manufacture
Clearance/Special price products
Product in bad condition
No original packing

Spicabay will not accept returned product if it is returned because it does not suit the customers’ personal taste and style.
If there is a problem that occurred upon receiving the product or by transport please note that on the signage for receiving the product.
If it’s possible, take a photo of the problem and send the photo and a copy of transport receipt with signage to Spicabay.
IMPORTANT is also to notify the carrier in writing.

 

Return / Change of goods

If it’s possible, take a photo of the problem and send the photo and a copy of transport receipt with signage to Spicabay.
Describe the problem in a written email to Spicabay or call xxxxxxxx.

Customer will be responsible for the transportation fee until the inspection of the product is done and our Customer Service will contact the customer. Send back with Thailand Post EMS or / and if special transport please contact Customer Service.

Spicabay reserves the right not to refund in cash for every case.
The options for refund are:
Transfer to customers’ bank account (same name on the account as the order) excluding bank transfer account fee. Transfer within 7-15 days after confirmation to accept the return
Refund as a coupon to be used as cash in Spicabay, within 7 days after confirmation to accept the return
Refund the credit amount to customers credit card, within 15 days after confirmation to accept the return

Return address

Spicabay
Spica Co., Ltd.
243/2 Onnuch Road
Prawet
Bangkok 10250
Att: Return Department